One plan, one coordinator, one place
Families arriving here have usually spent years assembling support from a dozen places and holding it together themselves. The point of this model is that somebody else holds it together.
Somebody whose job is the whole picture
A service coordinator builds and maintains one plan with the resident — schedules, appointments, who is doing what and where, and the risk triage when something changes.
The team meets weekly, together, about the people they support. It is a short meeting and it is not optional: it is how a plan stays one plan instead of drifting into several.
Families have a scheduled touchpoint every month, and a fuller conversation quarterly. You should never have to chase someone to find out how it is going.
Two ways to receive support
Both cover the same ground. Which one fits depends on the person, and it is a conversation, not a form.
A full clinical team
Licensed clinicians working together: psychology, primary care and psychiatry, occupational therapy, speech and language, physical therapy, dietetics, behaviour analysis, and the creative therapies — music, art, dance and movement.
Plus the specialists this population is usually made to go without: sensory specialists, equine and animal-assisted therapists, recreational therapists, vocational rehabilitation.
A coaching team
Certified coaches covering the same areas of life — executive function, learning, sensory integration, social and communication, nutrition, sleep, recreation, equine, mindfulness, peer support and vocational rehab — with the same coordinator holding the plan.
With a clinical escalation path. If the agreed markers move the wrong way, or safety becomes a question, it steps up to the clinical team. That route is defined in advance, not improvised.
Support is arranged directly with each family and shaped around the person. We would rather talk that through properly than publish a menu — start a conversation.
The areas of daily life we support
Support is organised around life, not diagnoses.
Emotional resilience
Coping with what has happened, and steadier ground day to day.
Attention & getting started
Focus, task chunking, cueing systems that actually get used.
Planning & organisation
Planners, habits, priorities — the machinery behind an independent week.
Learning
Reading and maths support, study skills, and progress checked rather than assumed.
Sensory & motor
Sensory circuits, regulation strategies, fine motor work, movement.
Communication & social
Conversation practice in real settings, and social situations rehearsed before they matter.
Food & eating
Cooking, shopping, kitchen safety, and a calmer relationship with eating.
Sleep & lifestyle
Routines that hold, and a bedroom tuned for light, noise and temperature.
Recreation & community
Adaptive fitness, things worth doing, and getting out into the town.
How a plan gets made
Six stages, and the resident is in every one of them. Nothing is decided about a person without that person in the room.
- Understand you Conversation first — the story in the person's own words — then a walk-through of the practical things: making a meal, doing laundry, setting up a desk. What helps, what makes a day harder, what is already working.
- Agree what matters A workshop that turns all of that into a handful of specific, co-written goals. Early wins first: the ones that unlock everything else, like sleep.
- Design how Match each goal to a person, a place and a rhythm. Build in the sensory adjustments. Agree a plan B for hard days — a shorter session, a quieter room, a switch to something regulating — before a hard day arrives.
- Try it, and learn The first four to six weeks are a trial, and named as one. Small measures, honest check-ins, and a real decision at the end: keep, change, or replace — with the reason written down.
- Run it, and watch Weekly team huddle. Monthly family touchpoint. A shared view of how it is actually going, so nobody is guessing.
- Review, and adjust A full review at three months and again at six: re-check the same measures, update the goals. Including an honest look at whether the resident's voice is genuinely shaping the decisions.
How we know it is working
Support that is not measured is just good intentions on a schedule.
Goals are specific
Each one written so that it is obvious whether it happened. Vague goals cannot be reviewed, and cannot be argued with either.
Progress is visible
Tracked in one shared place, so the resident, the team and the family are looking at the same picture rather than three impressions of it.
Reviews happen on a date
At three months and six months, whether or not anything has gone wrong — using validated check-ins on sleep, mood, stress and day-to-day skills.
Common questions about support
What happens if there is a crisis at 2am?
There is 24/7 crisis access by telehealth from the tablet in the apartment. Beyond that, the plan itself names in advance what a hard night looks like for that person and what should happen — so the response is something already agreed, not something improvised at 2am.
Does support ever get in the way of independence?
It is designed not to. Support is scheduled or on-demand by choice, it happens in more than one setting, and the skills are deliberately built to be portable — the aim is a person who could live independently anywhere, not a person who depends on this building.
Can someone start with coaching and move to clinical support?
Yes, and the route is defined before it is needed. The coaching model has a written escalation path: if agreed markers worsen, or safety becomes a concern, the clinical team steps in. It also works the other way as things stabilise.
Where does support actually happen?
Wherever fits the goal. Confidential sessions in private meeting rooms. Sensory and mind-body work in the therapy suite. Physical work in the gym. Social practice in the coffee shop. Cooking in the resident's own kitchen; planning at their own desk; sleep routines in their own bedroom. Animal-assisted sessions in the courtyard or at the equine centre.
Who provides the care?
Navera Health and Wellness delivers and coordinates the care model. Meridian Commons is developed by Meridian Partners. One coordinator holds the plan across both.
Talk it through with us
Bring the complicated version. It is the one we are set up for.